About Us

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Privacy Policy
Last updated: 12/24/2024

CH Mozzarella Restaurant ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, whether at our restaurant, on our website, or through other communication methods such as SMS or WhatsApp.

• 1. Information We Collect

We collect the following types of personal information:

• Personal Identification Information: When you make a reservation, order, or visit our restaurant, we may collect personal information such as your name, phone number, email address, payment information, and address.
• Order Information: We collect information about the food and beverages you order and your preferences.
• Communication Information: If you reach out to us through email, phone, or SMS, we collect the content of your communications.
• Cookies and Tracking: We may collect data through cookies and other tracking technologies when you visit our website, such as your IP address, browser type, and pages visited.
• 2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process your orders, reservations, and fulfill your requests at our restaurant.
• Customer Communication: To communicate with you about your orders, updates, promotions, and any inquiries or issues.
• Marketing and Promotions: To send you promotional content, newsletters, and offers (with your consent where required by law).
• Improvement of Services: To analyze and improve the quality of our food and services.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, and to protect our legal rights.
• 3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business, such as:

• Payment Processors: To complete your transactions securely.
• Delivery and Fulfillment Partners: To process your orders for delivery or takeout.
• Service Providers: Companies that assist us with marketing, communications, and technology services.

We may also share your information if required to do so by law, regulation, or legal process.

• 4. Communication via SMS

By providing your phone number, you agree that we may contact you via SMS for customer service purposes, such as order confirmations, delivery updates, promotions, and other information related to your experience with us.

• Opt-in: You may opt-in to receive SMS notifications by providing your consent when prompted (e.g., during checkout or sign-up).
• Opt-out: You can opt-out of receiving SMS messages at any time by replying with "STOP" or by contacting us directly to request removal from our communication list.
• 5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

• 6. Security of Your Information

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure connections for transactions and maintaining physical, electronic, and procedural safeguards.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• 7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Correct or update your personal information.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Opt-out: Unsubscribe from marketing communications or opt-out of SMS notifications.

To exercise these rights, please contact us using the information below.

• 8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

• 9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Terms and Conditions

Welcome to CH Mozzarella Restaurant ("we", "us", or "our"). By accessing and using our services, including ordering, making reservations, and interacting with us online or in-person, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.

1. General

These Terms and Conditions govern your use of CH Mozzarella Restaurant's services, including our website, restaurant location, online ordering platform, reservations, and communication channels. We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

2. Reservations

• Booking a Reservation: Reservations at CH Mozzarella Restaurant can be made via our website, phone, or in-person. By making a reservation, you confirm that you are at least 18 years of age and have the legal capacity to enter into a contract.
• No-Show and Cancellation Policy: We kindly request that you cancel or modify your reservation at least 24 hours in advance if you cannot make it. Failure to cancel or show up for your reservation may result in a fee or penalty at our discretion.
• Late Arrivals: If you arrive late for your reservation, we will do our best to accommodate you, but we cannot guarantee a table if there is no availability.

3. Ordering and Payments

• Online Orders: Orders placed online through our website or any third-party platforms are subject to these Terms and Conditions. By placing an order, you agree to provide accurate and complete information, including your name, address, and payment details.
• Payment: All transactions made at CH Mozzarella Restaurant or through our online platform are processed securely. We accept various forms of payment, including credit cards, debit cards, and cash (depending on the location).
• Pricing and Availability: Prices for our menu items are subject to change without notice. While we make every effort to ensure accuracy, we reserve the right to correct any errors in pricing or menu items.

4. SMS and Communications

• SMS Communication: By providing your phone number, you consent to receiving SMS communications from CH Mozzarella Restaurant. These communications may include order confirmations, updates, promotions, and other information related to your experience with us.
• Opting Out: You can opt out of SMS communication at any time by replying with "STOP" or contacting us directly.

5. Conduct and Behavior

• Respectful Behavior: We ask all guests to treat our staff and other customers with respect. Disruptive, disrespectful, or inappropriate behavior may result in immediate removal from the premises and/or cancellation of your reservation or order.
• Alcohol: We serve alcoholic beverages in accordance with local laws. You must be at least 21 years of age to consume alcohol at our restaurant.
• Dress Code: While there is no formal dress code, we ask that guests dress in a manner that is respectful of the restaurant’s atmosphere.

6. Liability

• Use of Services: You agree to use our services, including our website and restaurant facilities, at your own risk. CH Mozzarella Restaurant is not liable for any injury, loss, or damage that may occur while using our services or dining at our establishment, except in cases where liability is mandated by law.
• Force Majeure: We are not liable for any failure or delay in the performance of our obligations due to causes beyond our reasonable control, including but not limited to weather conditions, natural disasters, or acts of government.

7. Intellectual Property

• Ownership: All content on our website, including images, text, logos, and branding, is the property of CH Mozzarella Restaurant or its licensors and is protected by intellectual property laws.
• Use of Content: You may not reproduce, distribute, or modify any content from our website or restaurant without prior written permission from us.

8. Privacy and Data Collection

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

9. Termination

We reserve the right to suspend or terminate your access to our services, restaurant, or online platforms at any time and for any reason, including but not limited to violation of these Terms and Conditions.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of New York. Any disputes arising from these Terms and Conditions or your use of our services will be resolved in the state or federal courts located in Brooklyn, New York.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

CH Mozzarella Restaurant
Brooklyn, NY